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Complaint Tracking

Grievance Redressal

Dear Customer,

We value you as our Customer, and therefore are committed to offer you best in class customer service. We will acknowledge receipt of your concerns shortly and will respond to you as soon as possible. Please follow process for solution.

Note: – 

You have to follow the procedure. If you complain to step 2 or step 3 without making a complaint in step 1 or keep cc in the mail, your complaint will still be considered in step 1.

Process of Grievance Redressal

Step 1:

In case of any Grievance with the services of the Company, You may please contact with your relevant executive or quality department. He will provide you solution within 3 working days.

If you are not happy with the resolution provided, please follow Step 2.

Step 2:

In case the grievance is not resolved within 3 days from the date of registration.

                                                    Or

You are not satisfied with the resolution offered by Step 1. 

You may please contact with compliance officer. He will provide you solution within 5 working days.

Step 3:

If you are dissatisfied with the resolution provided in the Steps as indicated above on your Complaint, you may send your ‘Appeal’ addressed to the Director  of the company. He will look into the appeal and decide the same expeditiously on merits.

You can write to Director – director@rudrainvestment.com

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